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First hour will be charged at full hourly rate £20/hr. Additional hours will be charged in 30 minute increments, so up to 30 minutes over the initial hour will only cost an additional £10 instead of the full hourly rate and so on.
Any costs for replacement parts whether for upgrade or repair must be made in full before parts will be ordered. We can alternatively order the parts through a relevant account if you have it and you can contact us when it arrives.
Should we discover any viruses, we’ll try to set things up so we can leave while the computer does some work and visit again to finish, this return visit will not incur the initial fee again. It will begin with the additional hourly rate following the process above.
Hardware sold by us will be under manufacturer warranty only.Software price will be charged at best retail price available at the time of installation.
We do not repair individual hardware components. It is cost and time prohibitive to repair PC components. As such we only replace either like for like (depending on availability) or upgrade. Cost of this will be discussed with the customer before part is ordered.